Business Process Outsourcing (BPO) Philippines

Outsourcing contact center work to offshore destinations is experiencing a rapid growth phase with key delivery centers in India, Philippines and central and Eastern Europe experiencing annual growth in excess of 30%.

A new study by the Everest Research Institute says while the global Contact center Outsourcing (CCO) market has grown to a US$55 billion, traditional CCO has reached a mature phase and is showing signs of an impending growth plateau. “The value proposition for buyers of contact center outsourcing services is demonstrating early indications of shifting from a cost savings-focused approach to an integrated approach across cost, quality and efficiency,” said Everest’s Amiya Kagalwala.

“Offshoring continues to grow aggressively in key geographic locations (India, Philippines, central and eastern Europe), while areas in Central and South America and the Caribbean are emerging as smaller-scale hubs,” he said. The study said Eastern Europe has risen to be a low-cost alternative for European buyers given language skills and proximity, while the Philippines has become a key destination for English voice-based work for the United States.

Philippine president Gloria Macapagal-Arroyo is looking for a 40% growth in the country’s Business Process Outsourcing (BPO) industry for 2008.

Speaking at the e-Services Global Sourcing Conference and Exhibition, Arroyo said while the Philippines currently employ 300,000 people in the BPO and contact center industry, she wants these increased by at least 40% to meet the growing demand worldwide. She said the Philippines at present is only second to India in terms of supplying the workforce in the BPO industry, but it has already been recognized as the “premiere global destination for these types of IT enabled services”.

“We are proud of what we had achieved but we are anxious to solidify our gains. We’re anxious not to be complacent in the face of rapid change,” Arroyo said. “For 2008, we have targeted to grow our O & O (offshore and outsourcing) workforce by 40% in order to cope with the industry demands and also to achieve a 40% growth rate in the O & O sector.”

The City of Manila has been named the second top Business Process Outsourcing (BPO) destination in the Asia-Pacific region by the International Data Corporation (IDC), just three months after the Philippines was named as the ‘Offshoring Destination of the Year‘ by the United Kingdom’s National Outsourcing Association last October.

In the IDC list, Manila was ranked no. 2, second only to Bangalore, India.

Three other Philippine cities have been included by the London Financial Times in the survey of ‘Top Ten Asian Cities of the Future‘, thus validating the country’s position as a major player in the global offshoring and outsourcing (O&O) market.

Quezon City ranked 7th, Cebu 8th and Davao 10th in the survey commissioned by the London Times, comparable with cities like Hongkong, Singapore and Taipei which were the top three.

President Gloria-Macapagal-Arroyo announced that her administration has targeted a 40% growth rate in the country’s O&O sector for this year and 40% growth target in the workforce “in order to cope with the industry demands”.

“These distinctions from the O&O sector and global ICT firms provide our investor friends, who have come to E-services Philippines, with objective third party assessments of our O&O capabilities,” the President stressed.

According to the President, the runaway growth of the O&O industry has echoed throughout the entire system, spawning impressive growth on other sectors like real estate, telecommunications, food and retail among others.

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You can also search in your own country or worldwide and find business partners, sales opportunities and new avenues to expand your business and increase your company’s profitability. 

It is a good thing that Philippines is already listed although I only found 2 results when I searched for “Business Process Outsourcing” in the Philippines. 

Well that really isn’t a bad thing at all. Let us look at it from a different point of view. And what would that be you might ask. It actually is an opportunity for you to show off your BPO products and services.

They allow you to enter your company profile and showcase your products and services to the global community. Best of all is that they are currently running a promo where you can enter your own profile exactly the way you want it and you can submit it for FREE!

Enter your own profile, exactly as you want manually. You may even add some keywords (not visible for audience) which triggers your listing based on search and keywords. In addition hereto, you may add some of your products and showcase them directly on your profile.

Get yourself listed in Masterseek. Afterall it is FREE!