Business Process Outsourcing (BPO) Philippines

NEWTOWN, Pa.–(BUSINESS WIRE)–ICT GROUP, INC. (NASDAQ:ICTG), today reported results for the third quarter ended September 30, 2006.

Revenue for the third quarter of 2006 increased to $106.4 million, compared to $99.9 million in last year’s third quarter; operating income was $4.9 million, and net income was $5.0 million.

Total call volume handled by ICT GROUP increased 15% from 3.9 million hours in the third quarter of 2005 to 4.5 million hours in the third quarter of 2006. Call volume handled at the Company’s offshore operations, predominantly the Philippines, increased 80% year over year, and accounted for 29% of ICT GROUP’s total call volume in this year’s third quarter, compared to 19% in the third quarter of 2005.

“ICT GROUP generated solid revenue growth, strong year-over-year profitability improvement and positive momentum in the third quarter by solid execution of our strategy to diversify our customer base, expand our service offerings, strengthen our competitive position in key vertical markets, grow our operations in lower-cost, higher-margin offshore locations and lower our effective tax rate,” stated John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP.

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LogicaCMG, an international IT services company doing business in the Philippines since 1993, has opened a new global service delivery center to provide services to its customers from across the world.

In the first phase of development, the center will hire 300 people who specialize in human resources business process outsourcing (HR BPO), finance and accounting outsourcing, service desk and application services. It employs 30,000 people across 36 countries. Headquartered in Europe, LogicaCMG is listed on both the London Stock Exchange and Euronext ( Amsterdam).

LogicaCMG established presence in the Philippines is a part of its Asian operation. The company first started in the country with the implementation of an ATM switch network for the Bank of the Philippine Islands. The company currently focuses on selling ATM switch solutions, anti-money laundering systems and a broad range of vertical applications for the telecommunications sector, including billing systems, customer relationship management (CRM) solutions and infrastructure.

Current customers include the Central Bank of the Philippines, Banco de Oro, Globe Telecom, Sun Cellular and Digitel.

Read the complete article @ MB Online

When children are asked what they want to be when they grow up, the usual answer is “doctor” or “nurse” or “engineer.” You don’t hear them say they want to work in a call center or as a medical transcriptionist or as an encoder.

But in the end many young Pinoys end up in the business process outsourcing (BPO) industry, the country’s fastest-growing industry since the turn of the century. Young folk actually choose to work for a call center or as a medical transcriptionist.

Particularly booming are the offshore call centers, which are estimated to provide employment to around 112,000 people. The call centers are contributing to as much as 12 percent of the country’s gross national product with revenues estimated to reach US$12 billion by 2010.

Read the whole article of Johanna Villaviray-Giolagon at ABS-CBN Interactive

The Information Technology Journalists Association of the Philippines (ITJAP) or CyberPress will hold another forum for developing human resources in the country. The Philippines is expanding its Business Process Outsource (BPO) resources and have been developing in this area, including the outsourcing of software development and call center services.

The forum will be held on November 7 from 1 p.m. to 5 p.m. at the ballroom of Dusit Hotel in Makati City.

Info from: RadX of Ubiquity in Cyberia